Desktop & User Care – Helpdesk Support
End-users are human. Shouldn’t their IT support should be too?
Your end-users’ time is best spent working for your organization, not managing IT issues. We make it simple by offering fast and reliable support for your users, as well as Proactive Desktop Remote Management and Maintenance for your workstations.
Now your end-users don’t need to worry about racking up bills whenever they need support.
Remote monitoring, maintenance, reporting, and cost-effective support
ITTC Proactive Managed Desktop Care provides comprehensive preventative maintenance services remotely. This solution is comprised of: a desktop/laptop agent within the ITTC technology platform with all of the intelligence built-in to conduct day to day preventive maintenance services, a bundled managed Anti-Virus Package, and remote access.
Empower your staff by giving them direct access to ITTC unlimited phone, remote support and Help Desk. Our Flat-Rate resolves the issue of having to wait for approval to increase IT support costs.
With Desktop & User Care, we generate detailed inventory reports and configurations related to all the preventive maintenance activities conducted through the ITTC Network Operations Center (NOC). We track serial numbers, license expirations, warranties, vendor information, detailed service responses and much more. The platform comes with a built-in scripting engine and can also be used to deploy software applications remotely and automatically.