On Demand (Hourly) Support

On Demand (Hourly) Support

Our technical support staff is available to assist you with any IT related issues 24x7 throughout the year. Our competitive rates are open to all customers. Our goal is to fix a service request as fast as possible while saving you money, and maintaining our high customer satisfaction levels.

From routine maintenance to complete network design, IT Training & Consulting, Inc will get the job done – on time and on budget! We understand that when things go wrong, your productivity is adversely impacted and we will respond to your demands quickly and efficiently. Use our hourly support services for any network issues, network administration, installation and configuration. We have pay when you need or subscription of fixed pool of hours to meet your requirements.

Features:

24x7 On-site and Remote IT Support

Get IT support when you need it, not just in standard office hours. Our teams are operating round the clock to fully support your business.

Instant Response – No Waiting

Using our unique software, you can connect to a live qualified support engineer instantly, no telephone queues. They can chat to you and take control of your screen all within seconds of the request. We will start working on your problem guaranteed within 15 minutes.

Features:

Quick Onsite Support

Our qualified engineers anywhere in the Los Angeles County Area within maximum of 4 business hours.

Remote Support – Covering when you need

You can cover all your staff no matter where in the world they are, fully inclusive unlimited 24/7 remote support.

Certified Technical Team

We have a huge technical and engineering team covering all major technologies, such as Microsoft, Cisco, Sun, VMware, Linux, SQL and Blackberry. We can save you thousands in consultancy by tapping into our team.

Service Report Visibility

Login to your online account to view all open and closed support tickets. Add your own notes and attachments, talk live to engineers. See all your network devices and network topology online.